In this Quality training learn the best practices for virtual communication, issue escalation and corrective action for virtual teams by knowing the usage of problem solving tools and increase the productivity.
Why Should You Attend:
In this global environment, productivity can be reduced because of the increased lag time when communicating through e-mail as opposed to face-to-face discussion. However, due to electronic delays and time zones, responses can take more time in Internet communication, possibly up to 24 hours before a response occurs.
When auditing supply chains for issue escalation as per ISO9001:2008, it should be found how remote teams keep a pulse on the supply chain performance results and their response to non-conforming product. Audit trails should seek processes that stop defects from reaching unsuspecting customers, perhaps referencing how the global supply chain implements shipment hold processes, resolving 8.3 Control of Non-Conforming Product requirements. Similarly, 8.5.2 Corrective action escalation processes should involve supply chain communication and issue resolution processes used to respond to customer complaints, supplier problems, and supply inventories.
Who Will Benefit:
This webinar will provide new communication skills and tools to remote team members and quality system auditors who are working remotely.
- Remote team members working in global supply chains
- Quality Managers and personnel responsible for ISO Quality Systems and Quality Systems Auditing
- Quality system auditors
- ISO 9001 Internal Auditors and Consultants
- Company ownership and top management that drives the ISO 9001 requirement
- ISO 9001 Consultants
- VP/Director of Supply Chain & Materials Management
- Senior management
- Quality / Operations VPs / Director
For More Information: