Roche Diagnostics downward spiral

They used to be #1 in the US and the world in diagnostics, then their leaders left, the FDA moved in and total incompetence followed. They continue to lose good talent and have mediocre products. And again as they did two years ago, they cut their customer-facing departments, while continuing to be so top-heavy they keep falling over themselves.The most recent reduction of 200 has established Roche as probably the only $1billion organization that does not have a true customer service department, or leader. Instead of going from "good to great", they've gone from "great to desperate".

Re: "The numbers far exceed

Re: "The numbers far exceed those who are proud to work there versus the whiners, naggers, all day internet surfers, unable to accept constructive criticism, bla-bla-bla. The few who post here, approx 10 different folks keep this tread going because thats's what they do, whine, non-productive folks."

Print your post out and keep it in your wallet. Wait till you hit 45 and get your first shitty review. Might be for fuzzy stuff you cant document or for bald lies but get used to that cuz thats all you get from there out. Start saving your vacation time cuz within a year or so you'll get to go home early one day and explain to your wife that you just got laid off and you don't know how your going to pay for the house and your kids college tuition. Your not going to sleep much that night so wait til about 2AM before you pull that paper out of your wallet and read how you should just accept it. The one thing you couldnt plan around was time.

"Once again, if you are

"Once again, if you are unhappy please feel free to leave. Don't let the door hit you in the butt."

spoken like a true doorknob

"The leadership team is

"The leadership team is improving ...."

Who the hell are you kidding? You have a leader that has absolutely no idea and lets finance and HR run the company.....
New sales VP with no idea.....

Its getting better?

Wake up!

The numbers far exceed those

The numbers far exceed those who are proud to work there versus the whiners, naggers, all day internet surfers, unable to accept constructive criticism, bla-bla-bla. The few who post here, approx 10 different folks keep this tread going because thats's what they do, whine, non-productive folks. Just imagine if they put the effort forward to make Roche a better place. Concentrate your efforts in their immediate work group versus keeping the thread going daily basis. Roche is how many thousand strong in the Indianapolis area versus these dozen people. Wow, a dozen posters, plus a few dozen more in Indy who area unhappy.

Thats not a significant amount of people. You'll always have these types of employees, every company does.
Be thankful for what you have and try to make Roche a better place to be. Ask yourself if you've personally contributed daily to Roche or have you simply given up. It's a job, you're supposed to contribute daily. Roche owes you nothing. You went to them for the job. They did not come looking for you. If you want union environment go to a car assembly plant because that is what you sound like. Blue collar union person who constantly whines.

Roche rocks and most departments are doing just fine in this day and age with the economy, etc. Yes, there are areas within the Indy campus to improve but what company is perfect. There isn't one. Roche will get there. The leadership team is improving but it takes time to find the right candidates for this type of product.

Once again, if you are unhappy please feel free to leave. Don't let the door hit you in the butt.

.... " Indy is not the Roche

.... " Indy is not the Roche center of the world for the US ..."

1. This thread centers on Indy.

2. Criticism and complaining are two separate things.

3. Got something about another area, sod-off and start another
thread.

4. If you do not have something to whine about yet, just wait.
Your time will come too, it always does.

There are some in Indy who

There are some in Indy who are very proud to work for Roche too.

In my opinion Roche US is

In my opinion Roche US is getting fed up with this thread that relates to the problems only at Roche Indy. Indy is not the Roche center of the world for the US (Branchburg, Nutley, Puerto Rico, Genentech, Ventana, etc., etc.,)

Granted, lot of big mistakes have been made in Indy, and there are still a lot of the old cronies in high places, and there is still a lot of work remaining. But all of this complaining, when viewed by the non-Indy Roche people make the folks in Indy look really bad to the rest of the corporation. Hence the attacks that "type cast" Indianapolis workers as lazy complainers.

Keep this in mind when you post about Roche Indy, there are indeed Roche people at other locations who are proud to work for Roche.

Roche stays the way it does

Roche stays the way it does because of you whiners, slackers, typically of what is found in the Indianapolis market place.

Pack your bags, you are free to go but you still stay and collect that weekly check,post your report on this site, OMG, you part timers. You're pathetic.

There is no worse place for

There is no worse place for someone to work than Roche. Period.

---grab your bike and get

---grab your bike and get ready for the "change everything and something will happen"

Can hardly wait.................

OK, drum roll

OK, drum roll please....

reorg announcement will be next week

Monday: Mannheim
Tuesday: Rotkreuz
Wednesday: Indianapolis

Operations will have "minor tweaks"
Quality will have some "major tweaks"
Others: ????

stay tuned....

To "former long term

To "former long term employee" (and others):

IMHO, the "problem" at Roche Indy and Roche overall is lack of inspiration and motivation to make Roche what it should be.

In Indianapolis, the CEO seat has been a veritable revolving door. There are many reasons that have been discussed here and elsewhere, but the end result is that employees are lacking good direction. Make more money! Is that really an appropriate rallying cry for the employees of a healthcare company?

Globally, there has also been some uninspiring leadership. Remember HvP? Remember JS? The company has lost some of it's "way". Dr. Humer and to some extent SS seem to make the case that the company really does care about the patient. At the next level down, the message starts to get replaced by profitability. One more level down and the message is profitability with very little mention of care about the patient.

So, if globally and locally the leadership displays appear uninterested about care for the patient, why should they care about the employees?

My point is: there is no "rallying cry"; there is no real motivation that the employees can embrace and support; there is no tangible goal that employees can support and make a difference.

You are right that Roche has the resources to make it happen, but without a motivated workforce, it will be dificult.

In response to : "In

In response to : "In response to the last post "it is leadership stupid". You can have all the resources, product and talent in the world, but if you make on-going, terrible, leadership choices even the most worthy ship will sink."

Highly distressing to those who work at and actually care about the place.

In response to the last post

In response to the last post "it is leadership stupid". You can have all the resources, product and talent in the world, but if you make on-going, terrible, leadership choices even the most worthy ship will sink.

As a former long term

As a former long term employee of Roche, I don't understand why "fixing" Indianapolis seems like such an impossible task.
- Roche is a solid, respected well run company with resources that anyone would envy
- The portfolio for Dx is not market changing in any category but they are at least represented in the highest growth categories
- The products are not highly differnetiated in most instances, but for the most part they are solid performing, products with good service and a defendable price
- Despite some minor layoffs in the last few years, Indy is still well staffed...people might feel as if they are not able to add enough people but given the economic situation over the past few years should feel very fortunate to be very well resourced
- there are a lot of talented people in Indy
- the competition is most segments (with the exception of Mol Dx) is not progressing so much faster

So why isnt it just a matter of setting clear, reasonable but challenging goals and working as a team to achieve them.

This comment from another

This comment from another thread best sums up Ventana:

"A correction the name of the company is not Roche/Ventana. Ventana is a tiny subsidiary of a Pharma/Medical Device giant. They are but a pimple on the a**, with good growth potential. Don't make yourselves out to be any more than you are."

It's more "Sort of a George

It's more "Sort of a George Orwell study in management. Are your desks clean?"

Nothing is going to happen

Nothing is going to happen and nothing is going to change, hence all the frustration and exasperation herein.

Ventana is going well, which

Ventana is going well, which says a lot for not only their products and the markets they address, but also their insistence to remain a seperate operating unit

Let's face it Roche

Let's face it Roche Diagnostics is a joke! Everything is broken; management, products, HR, senior leadership, relationship with the motherland, relationahip with FDA; etc. Name one thing that is going well at this company. It's been like this for years but no one is accountable. It's all political backstabbing at it's finest.

Ah yes, the American way.

Ah yes, the American way. Mediocrity lies at the bottom of the mainstream. It is far too easy to accumulate a lot of cling-on types who attach themselves like barnacles to a ship, then as parasites suck the host dry before moving on. Used to be place to take pride in working for and have ownership and a sense of accomplishment. Now, instead of talent, critical thinking and lead-from-where-you-are, those chameleon survival skills are in high demand. It is all form over substance or character. Or, as Samuel Goldwyn said, "The most important thing about acting is sincerity: once you've learned to fake that, you've got it made...."

"Do you job, take your check,

"Do you job, take your check, and hope you are around long enough to leave with a comfortable living."

Right to the core of the problem. The epitome of the selfish, self centered corporate culture we live in today. The legacy of nothing.

WB is just trying to make his

WB is just trying to make his way to retirement without being purged. To succeed in this place with all the management changes you have to be a chameleon. I have know and watched Wayne B for years, he did direct change and had a vision 7+ years ago, but his has been on the "back burner" for some time and he knows it. Do you job, take your check, and hope you are around long enough to leave with a comfortable living.

"Cuts need to occur, but

"Cuts need to occur, but something more like a Stalinesque purge. Start at the head instead of the tail. Get rid of the tenured mangers, directors and their flunkies."

Thats why they got rid of the "new" guys trying to make a change.....

Preferred are all the masters of change - Wayne B, WBS and others that can change their opinions mid step to accommodate any new management....

I wonder if Wayne B gets any calls on his mobile phone? I doubt Verizon or AT&T have reception so far up JP's rear......

No, no. That's innovating

No, no. That's innovating healthcare! Didn't you know? Embed head in ass in everything we do.

Don't like it then get the hell out! The circular firing squads will continue. It is continuous change the rules and keep playing the game and you are the ball! Big announcements next month. The Swiss have a sense of irony and will wait until July 4.

There is another thread on

There is another thread on this forum titled:

Sort of a George Orwell study in management. Are your desks clean?
Is this the future of American business/technology? Is this the best way to compete on the global stage?

Jargon, quarterly profits, decimate R&D, where are we going?

Indeed, jargon, buzzwords & Kum bye yah. SS says the foundation of business is excellence in science. In our culture, when this or any originality or innovation is lacking, you simply buy it.

When the organization has been allowed to get this far out of control for this long something more drastic and dramatic is in order. Cuts need to occur, but something more like a Stalinesque purge. Start at the head instead of the tail. Get rid of the tenured mangers, directors and their flunkies. Move up the next rank into leadership; they'll sink, swim or rise to the occaision. Instead of cutting campus costs at RDC by axing staff, office equipment and buying cheaper toilet paper, look to other areas. Operations hemorrhages money from poor management. Call centre shipping errors, delays and sending an entire new replacement unit because a 1$ battery is backordered for a month is unsound at best. Give everyone an extra week of vacation as they do in Europe. One must win back the hearts and minds of the career employees if the organization is to succeed at all. That is not going to happen wasting time (and more money) with leadership seminars, motivational speakers, and changing/adopting new jargon and buzzwords. What worked in the past no longer works today.

continuous improvement,

continuous improvement, customer focus, etc., are strategies most companies implemented in the 80's and 90's, RDC Indy is way behind. These things worked at one time (circa 2000 - 2004), but have they have been screwed up and lost since then. The reason the place is losing ground is because the leadership cannot guide the ship even on some basic requirements to compete in business these days. In addition, management all the way to SS have become a joke with how they continue to only make things worse.

Re: ... Also, if continued

Re: ... Also, if continued employment here at RDC is important, grab your bike and get ready for the "change everything and something will happen, and then they can't really compare one year to another" -that's a CG management method coming to your department soon....

Cannot wait; hear any more about quality, continuous improvement or otherwise stroking the customer and people won't be able to stop throwing up.

Somebody could do a graduate

Somebody could do a graduate thesis or a movie/television show.

leadership inferno.

leadership inferno.

Where there is smoke...got be

Where there is smoke...got be a fire!

Just more griping from the

Just more griping from the disaffected blue collar workers.

nothing of any consequence

nothing of any consequence

Was there some kind of

Was there some kind of announcement I missed?

Somebody tell SS the new

Somebody tell SS the new North American strategy will be the Ken & Mary show.

She "was" in a leadership

She "was" in a leadership position. That comment about peter principle is spot on. CW is another case in point. Removed them from their element & they really show their a$$ and won't last long. Then the "pursue other career opportunites" announcement will come. Sounds like the cronies are running scared. This is good. Sorry, but that kind of misplaced loyalty is why morale is in the toilet for we poor Mid-Westerners who do care. Try putting MM kiss-A$$ on your resume and see where it gets you.

What the hell! Mary Mc is

What the hell! Mary Mc is not a leader, she's someone that has no vision nor inspiration. She was about to lose her job when Ned was in charge for some serious HR issues.

Thought this was some of SS's

Thought this was some of SS's "decentralized management" model

MM was a leader. Some folks

MM was a leader. Some folks just can't take being disciplined. Its just tough when you have idiots, slackers, web surfers, whiners, all day long. Get a life, move on to another job that will be soooooo lucky to have you. You're not tied to Roche, get up NOW and resign, leave, try and find another job. Just not going to happen. My suggestion, start working & make life better at Roche by applying your lack of talent and mentor someone who cares enough about you to teach you, coach you, and provide you with the necessary constructive feedback you need to be successful.
This goes for all the folks who read and post here. Employees who work daily, care about Roche, perform their daily tasks, etc do not have time to post but a small amount due because they live off this type of rumor.
Read what you may in to this but get a life folks. It's the typical midwestern, SLACKERS who think the job offers them everything but willing to do nothing for the company. You are a blue collar worker, just like the unions. Do nothing but expect everything. Look at yourself in the mirror and can you honestly say you put 110% in everyday all the time. No, lucky you achieve 50%. Thats one of the biggest issues at Roche, No back bone in the mgt team to fire slackers.
Best of luck

Difficult to understand how

Difficult to understand how CW, new Head of Global Human Resources could endorse promoting MM. She is well aware of the long history of issues under her leadership. This in effect puts Basel's stamp of approval on a leadership style that is the opposite of the company's stated values

there is no shortage of

there is no shortage of material for theatre of the absurd at Roche

Whom evev came up with the

Whom evev came up with the Augustus Gloop analogy for MM is brilliant: glutonous, loves Chocolate, the chocolate factory was in Germany- and that' without getting too distasteful...

Peter principle move &

Peter principle move & containment strategy. Maybe she'll take a few others along with her for the ride.

Sorry; fast-track, no pun

Sorry; fast-track, no pun intended.

Sounds like the swiss made an

Sounds like the swiss made an offer she couldn't refuse. On the fat track now, but still stuck in Indy.

MM probably took Ken and the

MM probably took Ken and the kids for a nice Swiss summer vacation.

Can we get a group hug? Kum

Can we get a group hug? Kum bye yah.

My bad, Switzerland.

My bad, Switzerland.

Prepare to bend-over for the

Prepare to bend-over for the teamwork

MM is off to Germany like

MM is off to Germany like Augustus Gloop

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